If you have a complaint that is serious or complex, it is generally best to put it in writing. A community housing organisation, housing association or housing provider: you need to contact them directly. If this is the case, we will contact you to discuss the issue, before taking further action. For more information on theCommunity Services Enquiry, Feedback and Complaints Unit or how to make a complaint, please visit the Child protection complaint handling page. For all tenant enquiries and complaints. The Registrars role is to ensure that registered community housing providers comply with the National Regulatory Code. HAC is independent and can review FACSs decisions and recommend changes. We'll contact you within 2 weeks to give you an update on your complaint. This function is given to the Registrar by section 10(1)(e) of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW). The Registrar investigates all complaints about registered community housing providers to determine whether they are meeting their obligations under the National Regulatory Code. We also provide additional support for people with a disability to make a complaint. We can only handle complaints about Sydney Water and WaterNSW. You can also complain to us directly if you dont feel safe making a complaint to the agency. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. DCJ Housing will investigate complaints against tenants where there is an alleged breach of the tenancy agreement. nsw.gov.au or ring 1300 HOUSING (1300 468 746). Open all What can you give feedback or complain about Antisocial behaviour complaints Other complaints Positive feedback Last updated: 22 September 2020 Courts and tribunals are separate from Government. Your rating will help us improve the website. Housing Complaints, Appeals & Feedback: Home In Place
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department of housing complaints nsw