There is no unified policy about getting your money back on your Direct Express card because it depends on specific merchants. The entire transaction amount after discount must be placed on the Express Credit Card. Offer is exclusive to Express Credit Card holders enrolled in the Express Insider program. Express Customer Service 1-888-397-1980 7am-12 Midnight EST, 7 days a week Express Credit Card Customer Service 1-800-201-4955 (TDD/TTY 1.800.695.1788) Monday - Saturday 8am-9pm ET Automated system available 24 hours, 7 days a week Public Relations 1-800-934-4437 MAIL Express Customer Service 1 Express Drive Columbus, OH 43230 Where do I send additional documentation for an existing billing inquiry? General Customer Service for American Express Corporate Cards: 800-528-2122. If the dispute is approved, the charge must be removed from your account. If a Cardmember questions a Charge and the data we hold is insufficient to resolve the issue, we may contact you for further information. One person said that theyd had 11 unauthorized charges, each for $250! 1 Disputing Credit Card Charges, Federal Trade Commission, 2 Sample Letter for Disputing Billing Errors, Federal Trade Commission. How to Dispute a Credit Card Charge - American Express Box981535 4Offer is available to Express Insider members. DoNotPay can demand a chargeback from other card companies and online payment services as well. You can use DoNotPay to request refunds from other companies, such as Amazon, Udemy, Hulu, Uber Eats, Walmart, and many more! In many cases, this is all you need to do to take care of the issue. We take the security of your business very seriously, thats why we provide guidelines to help you avoid fraudulent activity, whichever type of transaction you are dealing with. Often this happens when a customer doesn't recognize a purchase and they contact their bank to follow up. Image Credit: pch.vector via Freepik. Her study abroad to Italy in college ignited her passion for travel. Spend amount excludes Express Marketplace purchases and Style Trial transactions.
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