If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. Fare difference charges apply with no refund if new fare is lower. Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. On all other routes, you must wear a face mask. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. Once a refund has been processed it will be returned to the original form(s) of payment. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Subject to availability. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. Bookings made by credit card or debit card no longer incur a fee. Once we receive and action your request, well update your booking and send youconfirmation. You'll then be sent a refund request number, which Virgin says could take seven to 10 days. Refunds do not apply as per the original fare rules. You'll find the answer to most questions here. Check refund status - Virgin Atlantic We're pleased to say that refund timeframes have returned to normal. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850.
virgin atlantic covid refund