The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? We have a tv contract with bt. 17h17. I have had a retail Youview box almost two years now and have had very little problems with it. The third one might be fine. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Take a look at the forum I mentioned. p.s. Settings stuck on loading YouView Community Cheers . To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. All Rights Reserved. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 23-04-2019 24-04-2019 10h41, on This is the first problem that's a bit of a killer :-(. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Give it a couple minutes to get itself ready and then it should load as usual. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. We followed the user guide instructions and Googled every possible solution without luck. on YouView+ UHD box stuck loading and needs full factory reset. Once you have had a chance to test it out post back and let me know how you are getting on. All rights reserved. Internet/USB Recovery, delete recordings. It took 2 full resets before the box started working again. Hope you're keeping well in these strange times! David 14-12-2020 I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. There are various different levels of reset modes 2 (factory reset keeping recordings) . We have a tv contract with bt. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Box stuck in nearly ready - YouView Support 04-04-2020 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The different options available are displayed below. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. . In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Solved: YouView box not booting - TalkTalk Help & Support
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bt youview box stuck on loading