If your qualifications (licensure type & status, location and availability) match what we're looking for, we'll reach out to set up a video interview with one of our amazing recruiters. Hello, We are sorry to hear about these issues! THRIVEWORKS - 14 Photos - 5310 Markel Rd, Richmond, Virginia - Yelp To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! Best Online Addiction Counseling of 2023 - Verywell Mind If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). This "billing process" is nothing but a scam and borders on fraud. Regards, Choosing a therapist on Thriveworks is a bit of a shot in the dark because there is no matching process or intake questionnaire. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. I want a refund. Read More Cancel Thriveworks Membership How to Cancel Frndly TV Without the Hassle. Provide the name of the subscription service you want to cancel. As weve mentioned, the quality that makes Thriveworks stand out the most against its competitors is its flexibility. ******** ******. Thriveworks is a Covered Entity Under HIPAA. Note that complaint text that is displayed might not represent all complaints filed with BBB. How do I cancel my membership? - Thrive Market Thriveworks Visit Site. Most of [the issues Thriveworks manages] should be able to be addressed via online therapy, says our subject matter expert, Hannah Owens, LMSW. During the call was asked for a credit card. Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Regards, Get the latest mental wellness tips and discussions, You can also reach out to the support team and tell them you'd like to cancel your appointments. Just wanted to jump on here and make everyone aware of a therapy company that is scamming people. As a matter of policy, BBB does not endorse any product, service or business. Several months later, in June Thriveworks took $230 out of my account. Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. Now this charge shows up out of nowhere on my checking account transaction log. My daughter and I called together and she gave permission to discuss her account with me. Hello- We are so sorry to hear about this issue. Fill in the required information, and send it. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/concerns. I have called my bank to change my card info and started a chargeback. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.)
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