Champaign, IL 61822 USA. | Verification can help ensure real people write reviews about real companies. What a shame as the products are good. I live in Canada and you will receive an invoice from fed ex for clearance fees, disbursement fees plus duty fee ( this one understandable) your $200 rc plane will cost you more realistically close to $400. The latest review do not order or buy from here was posted on Jun 30, 2022. Absolutely a shady business, I live in Australia and I asked Athearn (now Horizon Hobby) about some basic parameters so I could check whether a handheld controller was suitable for Athearn loco's. 877-504-0233. You can no longer speak to anyone. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We were told we had to contact the company horizon so I did they proceeded to tell me under their warranty guidelines, they would not send me new batteries. Warranty Inquiry? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your cart is empty Auto Services . Search For ALL. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. As a beginner yes there are going to be some driving errors causing damage but I feel as though if you didn't purchase it from horizon hobbies themselves they have no interest in helping with anything. The latest review do not order or buy from here was posted on Jun 30, 2022. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. 0 stars and an "F" for lack of telling the truth and lack of customer service. The worst customer service Ive ever dealt with. I sent the 5 broken up ar631 recievers for repairs and they sent me back 5 brand new Ar631 recievers and only charged be 40 dollars do the math 500 dollars worth of recievers for 40 dollars. Date of experience: 07 March 2023. Never shopping here again. Find out how we combat fake reviews. Find a Hobby Shop | Contact Us | Order Status. Conditions. Get ready to enjoy your one-of-a-kind custom RC car creation as we build it for you! Im sticking with Traxxas from now on. Other Product Service (Non-Engine, Non-Radio). You can email the site owner to let them know you were blocked. information, please refer to your product manual or the product pages Emailing back and forth much faster with talking to somebody. So I understand breaking due to neglect but not to use as intended and even stated. Horizon Hobby Reviews | Read Customer Service Reviews of horizonhobby Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address.
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