I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. How about hiring some help ! }, Battery works as expected until warranty runs out. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Nobody answers customer support unless your lucky. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage It's not like it had to be shipped cross country. Click OK to update your details. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Chervon New Zealand The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. The phone call was quick and painless. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. The battery & charger are kept in my house when the weather is cold. No way to text/ email them. 2 weeks of on hold, nobody answers. When my battery dies, I will park the mower and go with gas. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. For the best experience on our site, be sure to turn on Javascript in your browser. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . We stand behind our products, so please call with any concerns or questions. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. I really like the EGO line except for the price of there batteries. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. What would you like to do? I told him I have no idea where it is, probably in a storage unit or lost in our move. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. . That's why all our products are covered by extended warranties* that you can rely on. This warranty does not cover normal wear and tear, misuse // object-fit support For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Anyone can write a Trustpilot review. We see that youre on the North America site but appear to be outside the U.S. and Canada. So in summary -- The initial call with EGO was very good. They said to bring it to my nearest Home Depot and it gets sent out to be repaired.
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